SHIPPING + RETURNS
FREE SHIPPING within the United States on all orders $99+
All orders $99 and over (after discounts) qualify for free ground shipping to anywhere in the continental US.
ORDER TURNAROUND TIME
Unless a product is unexpectedly out of stock, all orders are shipped within 1-3 business days (excluding weekends + holidays). For orders requiring next day delivery, you will need to let us know by selecting the priority shipping option at checkout. * We are experiencing higher than usual shipping times due to Covid-19 impacts.
You can expect a shipping confirmation email from us once your order goes out. This email is sent to the email associated with your account.
ORDER NOT RECEIVED / INCORRECT ADDRESS:
We are not responsible for lost shipments shown as "delivered" in the tracking info. However, we will do our best to work with you should such need arise.
If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party.
We will do our best to amend incorrect addresses if you call or email us immediately, but can not guarantee it as shipping turnaround can be immediate
We do not ship internationally at this time.
MY ORDER WAS DAMAGED DURING SHIPPING
If you receive a damaged item, contact us immediately by emailing firstname.lastname@example.org. We will replace any damaged items provided they are reported with photos and within 24 hours of order delivery.
Damaged shipments will require evidence in order to file a claim with the carrier so please take clear photos of the damage upon receiving (before unpacking).
For questions regarding the exchange of products, please see our EXCHANGE POLICY